Welcome on BuyMeds365

At BuyMEDS365.com, we are dedicated to providing a seamless shopping experience to all our customers. To help guide you through your online shopping with us, we have compiled a list of frequently asked questions and provided answers below. If you don’t find your question, you are always welcome to contact us and we will get back to you as soon as possible.

General Questions

What are your hours of operation?
  • Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 09:00 am to 09:00 pm IST.
What is your office address and phone number?
  • Our office address: 3520 Commerce Street, Riverside, CA 92507, California US
  • Our telephone number: 1-844-879-6694
How do I contact Pharmacists at BuyMEDS365.com?
  • To contact our pharmacists online, you can send your questions by using either “Ask Our Pharmacist Your Questions” option available in all the drug information pages or by completing the form in the Contact Us section where “Ask Our Pharmacist Your Questions” should be selected. It’s a free service!
How can I save more at BuyMEDS365.com?
  • Rewards for You! Buymeds365 has a Reward Points Program by which you automatically score points on any of your purchases.

  • Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. 
  • Prices Slashed for Your Referrals! Buymeds365 is pleased to offer you Rs. 100 OFF your order when you refer your family and friends to us. 
  • Free Delivery! What’s more - Buymeds365 pays for your delivery charges when your order value is more than Rs. 1000. So, why wait? Order more to save more!
What are BuyMEDS365.com's Privacy and Security Policies?
  • At Buymeds365.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order. 
  • Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.
What is BuyMEDS365.com’s return and refund policy?
  • To know about our Return and Refund policy, please click here.
Is it safe to use my credit/debit card at BuyMEDS365.com?
  • Yes. Buymeds365.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.
Why is the image shown on the website different from the item I received?
  • Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

Medicine Questions

Are medications available at BuyMEDS365.com safe?
  • Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands. 
Why do the pills I ordered from BuyMEDS365.com look different from those I get from my local pharmacy?
  • According to the trademark laws, generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.
Is it safe to use Generic Drugs?

Yes, all of our generic drugs are procured from the world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.

Ordering Questions

What forms of payment does BuyMEDS365.com accept for online orders?

Buymeds365.com accepts the following forms of payment:

  • - Credit/debit card
  • - Net banking
  • - Cash on Delivery (COD)
  • - Buymeds365 e-Wallet
Note: Credit/debit card and net banking payments are processed via our online payment service partners.
What if I can’t find the products/medications I am looking for in your website?
  • buymeds365.com stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to sales@BuyMEDS365.com. We will get back to you as soon as possible to let you know the availability of the requested medication/products.
Is it possible to buy more than one medication in a single order at BuyMEDS365.com?
  • Certainly, you can upload as many as 4 prescriptions and place them as a single order at our Pharmacy. You may also combine your prescription medication order with herbal or OTC products.
How is my order packaged?
  • buymeds365.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister-packs.
Does BuyMEDS365.com charge any professional fees on prescription drug orders?
  • No. buymeds365.com does not charge any additional professional fees on your prescription drug orders. The Pharmacist review charges are already included in the listed prices of our products.
What if I am charged more than the actual price of my prescription drugs?
  • Prices may fluctuate and in the event that the price of the drug you have purchased is less than the purchase price paid, the difference will be placed in your Buymeds365 "e-wallet", a store-credit account that you can use against future purchases.

Delivery Questions

Does BuyMEDS365.com deliver products to any location in USA & UK ?
  • Yes,we do deliver our products to any address in USA & UK.
How long will it take to deliver my order?
  • Delivery times may vary depending on the delivery location as well as the type of product you order.
What are standard delivery charges?

Below are our item-specific Standard Delivery charges: 

  • - Only Prescription Drug orders less than Rs. 1000: Rs. 49
  • - Only Non-Prescription item orders less than Rs. 1000: Rs. 99
  • - Combination orders of Prescription & Non-Prescription items less than Rs. 1000: Rs. 99
  • - For any order value of Rs. 1000 or more: FREE Delivery


  • Tracking number of your order would be available in your account on Buymeds365.com.
  • Buymeds365.com bears the responsibility of material between despatch and delivery period.
How do I know if my order has been shipped?
  • You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling our toll-free number: 1-844-879-6694.
Is it possible to cancel my order after it has been charged?
  • No, you cannot cancel your order once your payment has been processed.
Can I change my delivery address after I have placed my order?
  • If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 1-844-879-6694 or email to sales@buymeds365.com.
How will my order be delivered?
  • Your order will be delivered by EMS or Courier, depending on your pincode.